Thank you for choosing Florence 99. We strive to provide high-quality smart connection products and seamless digital networking services. Please read our Refund Policy carefully to understand your rights regarding returns, exchanges, and refunds.

1. Physical Smart Cards & Accessories

• Defective or Damaged Products: If your Florence 99 card arrives damaged, misprinted, or with a non-functioning NFC chip, please contact us within 7 days of delivery. We will issue a free replacement or a full refund.

• Returns & Exchanges: Due to the personalized nature of smart connection cards, custom-printed cards are non-refundable once production has started, unless there is a physical defect or manufacturing error.

• Return Shipping: Users are responsible for paying return shipping costs unless the return is due to a mistake or defective product on our part.

2. Digital Services & Membership Subscriptions

• Digital Profile Features: Payments for digital profile customization, premium tools, or one-time digital add-ons are final and non-refundable once activated.

• Subscription Plans: If you subscribe to a recurring membership plan, you can cancel your subscription at any time. Your access will remain active until the end of the current billing cycle. Refunds are not provided for partial subscription periods.

3. Refund Processing

• Once your return request is approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping fees (if applicable) are non-refundable.

4. Contact Us If you have any questions or would like to request a return or refund, please reach out to our support team with your order number and proof of purchase.